Effective Date: 13-Sept-2025
Website: https://getfreecrm.com
Owner: WebAnaya Solutions, Ambarnath, Thane, Maharashtra, India

1. Introduction

GetFreeCRM (“we,” “our,” “us”), a product of WebAnaya Solutions, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our CRM platform, whether under the Freemium Plan (free forever) or Paid Plans.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

1. Account Information
   • Name, email address, phone number, company name, and password when you register.
2. Billing Information (for paid plans)
   • Payment details such as credit/debit card, UPI, or other billing information.
   • We support dual-currency payments in INR (₹) and USD ($) through secure payment gateways.
3. Usage Information
   • Log data (IP address, browser type, operating system).
   • Activity logs within the CRM, such as created contacts, notes, tasks, etc.
4. Cookies and Tracking
   • Cookies to improve user experience, analytics, and targeted communication.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our CRM services.
• Personalize your experience within the platform.
• Process payments for paid plans securely.
• Communicate updates, offers, and product information (you can opt out anytime).
• Ensure compliance with legal and regulatory requirements.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share information with:

• Service providers: Secure payment processors, cloud hosting, and email communication services.
• Legal authorities: If required by law, regulation, or to protect our rights and users.

5. Data Security

We take appropriate measures to protect your personal data, including:

• Encrypted transmission (SSL).
• Secure servers and restricted access.
• Regular security audits.

6. Data Retention

• We retain user data as long as you maintain an account with us.
• On account deletion, we will securely erase or anonymize your data, except where retention is required for legal or accounting purposes.

7. International Users

If you access our services outside India, please note your information may be transferred, stored, and processed in India and other jurisdictions where our service providers operate.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Withdraw consent for marketing communications.
• Request data portability (where applicable).

To exercise these rights, contact us at support@getfreecrm.com.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us.