Effective Date: 13th-Sept-2025
Website: https://getfreecrm.com
Owner: WebAnaya Solutions, Ambarnath, Thane, Maharashtra, India
1. Free (Freemium) Plan
- The Freemium Plan is free forever and does not require any payment.
- Since no charges are applied, refunds or cancellations do not apply to free accounts.
2. Paid Plans & Subscriptions
- Paid plans are billed in INR (₹) or USD ($) depending on the customer’s selection.
- Subscriptions are recurring and renew automatically unless canceled before the renewal date.
- By subscribing, you authorize us (and our payment processors) to charge the subscription fee.
3. Cancellation Policy
- You may cancel your subscription at any time through your account dashboard or by contacting support at support@getfreecrm.com.
- Cancellation will stop future renewals but does not entitle you to a refund for the current billing cycle.
- After cancellation, your account will automatically revert to the Freemium Plan with limited features.
4. Refund Policy
We follow a strict no-refund policy, except in the following cases:
- Duplicate Payment – If you were accidentally charged more than once.
- Technical Issues – If the Service was completely unavailable to you for more than 7 consecutive days (not due to your network or system issues).
- Legal Requirement – If applicable laws mandate a refund.
Refund requests must be submitted within 7 days of the charge date by emailing support@getfreecrm.com.
5. Trial Periods & Discounts
- If we offer a trial period or special discount, the applicable terms will be clearly stated at the time of signup.
- Refunds will not be issued for promotional or trial-based charges unless required by law.
6. Payment Disputes
- If you believe you have been incorrectly billed, contact us immediately at support@getfreecrm.com.
- Chargebacks filed without contacting us first may lead to suspension of your account.
7. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with the revised effective date.
8. Contact Us
For cancellations, refund requests, or billing concerns, contact us.